Man with Van Crystal Palace Terms and Conditions

These Terms and Conditions govern the provision of man and van and related removal services by Man with Van Crystal Palace. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Customer means the person, company, or organisation that requests or pays for the services.

1.2 Service means any man and van, removal, transportation, loading, unloading, packing, unpacking, or related services provided by us.

1.3 Goods means any items, furniture, personal belongings, boxes, or property that we are requested to transport, handle, or store.

1.4 Vehicle means any vehicle used by us to provide the service.

1.5 We, us, and our refer to the provider of the Man with Van Crystal Palace services.

2. Scope of Service

2.1 We provide man and van and related removal services, primarily serving customers in and around the Crystal Palace area and other nearby locations as agreed at the time of booking.

2.2 The service may include loading, transportation, and unloading of goods, subject to prior agreement and these Terms and Conditions.

2.3 We reserve the right to refuse to move any goods that we reasonably consider to be hazardous, illegal, unsafe, excessively heavy, or likely to cause damage to the vehicle, equipment, premises, or other goods.

3. Booking Process

3.1 Bookings may be made by the customer via our accepted booking channels. By making a booking, you confirm that you are legally capable of entering into a binding contract and that all details provided are accurate and complete.

3.2 When making a booking, you must provide full details of the addresses, access conditions, approximate inventory of goods, required date and time, and any specific requirements (such as dismantling or assembly, packing assistance, or multiple pick-up and drop-off points).

3.3 Any quotation we provide is based on the information you supply at the time of enquiry. If the information is inaccurate or incomplete, or if the scope of work changes, we reserve the right to adjust the price accordingly.

3.4 A booking is not confirmed until we have acknowledged acceptance of your request, and, where required, you have paid any applicable deposit.

3.5 You are responsible for ensuring that all necessary permissions for parking, loading, and unloading are obtained in advance. Any parking fines, access charges, or penalties incurred due to inaccurate information or lack of permissions may be charged to you.

4. Prices and Payments

4.1 Prices for our services are normally provided as an hourly rate or as a fixed quote for a specific job. The pricing structure and any minimum charges will be communicated to you at the time of booking.

4.2 Unless expressly stated otherwise, all prices are exclusive of any tolls, congestion charges, parking charges, or additional expenses that may arise in the course of the job. These may be added to the final invoice where applicable.

4.3 We may require a deposit to secure your booking. The deposit amount and due date will be stated at the time of booking. Deposits are generally non-refundable except where we cancel the service, as set out in these Terms and Conditions.

4.4 The balance of payment is typically due on completion of the service, unless alternative arrangements have been agreed in advance. We accept payment by the methods communicated at the time of booking.

4.5 If payment is not made when due, we reserve the right to charge interest on overdue amounts at a reasonable commercial rate and to recover any costs incurred in pursuing late payment, including legal and collection fees.

4.6 We reserve the right to adjust our rates from time to time. Any changes will not affect confirmed bookings unless the scope of the job has changed.

5. Cancellations and Changes

5.1 If you need to cancel or change a booking, you must notify us as soon as possible. The notice period and any applicable cancellation charges will be based on the time remaining before the scheduled start of the job.

5.2 If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or applied to a future booking at our discretion.

5.3 If you cancel within 72 hours but more than 24 hours before the scheduled start time, we may retain part or all of the deposit to cover administrative and scheduling costs.

5.4 If you cancel within 24 hours of the scheduled start time, or fail to be present at the agreed time and place, we reserve the right to charge a cancellation fee up to the full estimated value of the booking.

5.5 If you need to change the date, time, or scope of the booking, we will make reasonable efforts to accommodate the change, but this may not always be possible. Changes may result in adjusted pricing.

5.6 We may cancel or reschedule the service due to circumstances beyond our control, such as severe weather, vehicle breakdown, illness, accidents, road closures, or other events that make it unsafe or impracticable to proceed. In such cases, we will notify you as soon as reasonably possible and offer a new date or a refund of any deposit paid. We will not be liable for any indirect or consequential loss arising from such cancellations.

6. Customer Responsibilities

6.1 You must ensure that the premises at both collection and delivery points are accessible, safe, and suitable for the services to be carried out. This includes providing clear access, adequate parking arrangements, and safe passage for carrying goods.

6.2 You are responsible for packing your goods safely and appropriately, unless we have expressly agreed to provide packing services. Fragile or delicate items should be clearly labelled, and any special handling instructions must be communicated in advance.

6.3 You must be present, or ensure that an authorised representative is present, at both collection and delivery addresses to oversee the service, provide instructions if needed, and confirm that all goods have been collected and delivered.

6.4 You are responsible for checking the property before we depart to ensure that nothing has been left behind. We cannot accept liability for items alleged to be missing after we have left the premises.

6.5 You must ensure that all appliances are properly disconnected, defrosted, and drained, and that any furniture requiring disassembly is ready if disassembly is not included in the agreed service.

7. Our Responsibilities and Limitations of Service

7.1 We will exercise reasonable skill and care in providing the service and will handle your goods as carefully and safely as reasonably possible.

7.2 We may use our professional judgment to determine how best to load, secure, and transport goods, including deciding whether certain items need to be dismantled or whether it is unsafe to move specific items due to weight, size, condition, or access limitations.

7.3 We are not responsible for delays or inability to complete the service caused by circumstances beyond our reasonable control, including but not limited to traffic, road closures, accidents, weather conditions, or issues with property access.

8. Liability and Insurance

8.1 Our liability for loss or damage to goods is limited to losses directly caused by our negligence or breach of contract, and only up to a reasonable financial limit. Details of any applicable insurance cover can be provided upon request.

8.2 We are not liable for:

a) Loss or damage arising from your failure to adequately pack, secure, or protect goods.

b) Loss or damage to items that are already defective, fragile, or unstable, including items made of glass, thin veneers, or poorly assembled furniture.